Frequently asked questions
What happens if a restaurant in the group is full?
Omakasia shows the customer the other venues in the group with a table at that time, or the nearest one, with the distance. If they pick one, the booking is made there without starting over. If there's no space anywhere in the group either, it tells them and, if the reason is that it's full, offers the waiting list
Are customers shared between the group's restaurants?
Each venue keeps its own customer base. On top of that, Omakasia builds a single group profile with each guest's visits, spend, allergies and preferences across all venues. So any venue knows, when it opens the booking, that this is a group guest
How do I mark a guest as VIP across all venues?
Group management marks them as VIP on their group profile, with how they like to be treated and their preferred table, and presses Save. From then on, each venue's diary flags them, and management gets an email every time they book
Can gift cards and points be used at any restaurant in the group?
At venues of the same company, always. If the group has several companies, management can make them valid at every venue. Then whatever is redeemed at another company is recorded in the monthly Settlement, with the net amount between each pair of companies and its CSV. Check with your accountant how to invoice it
What does a restaurant group's management see?
A dashboard with each venue and the whole group: bookings, covers, occupancy, average spend, no-shows and rating, plus bookings saved between venues. A comparison of venues from best to worst, and sales and occupancy targets per venue with a traffic light
Can I have central reservations for several restaurants?
Yes. Whoever answers the group phone searches by day, party size and time, sees where there's a table at each venue and books right there. They can have a login that only gets into central reservations, not into any venue
Can a booking be moved from one restaurant to another?
Yes. From the venue's diary, the booking moves to another venue in the group in one step: it's created at the destination and cancelled at the origin, and if the destination no longer has space, the original isn't touched. The customer gets an email with the new address. A booking with a deposit taken isn't moved until you deal with the deposit
Can an area manager see only their own venues?
Yes. Area managers see the dashboard, the comparison and the targets for the venues in their area. Group settings and the closing summary stay with group management
Does each restaurant in the group have its own till and its own Veri*Factu?
Yes. When you bring several restaurants together in a group, each one keeps its own till, menu, team, Veri*Factu and subscription. The group sees them together without mixing their accounts
How much does Omakasia cost for a restaurant group?
Group features are included in Bookings, with no separate module. Each restaurant pays only for the modules it uses. For example, a grill house with Bookings, POS and Website (€60), a vermouth bar with POS and Cellar (€30) and a café with POS (€20) add up to €110 a month, all with no commitment and no fee per booking or per guest